Facebook is a website we all know and use. We love to message our friends or check out family photos. That said, many of us also use it to communicate with brands we love or hate. If you want to start building relationships with your customers through Facebook, read on.
Use Facebook to share links to your site. You should try writing weekly articles or launching a video blog so you can create more content on a regular basis. Your audience will subscribe to your updates on Facebook if you create quality content. Make sure you mention your Facebook campaign in your articles or videos.
Use Facebook Offers to promote your special deals. Set up your offer and switch it to Promoted Post via your Wall. This will encourage people to come to your page.
When thinking of information to share with your followers on Facebook, try to keep them relevant to what is going on with your business or industry. If your company sells auto parts, you should make posts about auto parts. Posting photos of cats or other irrellavant topics will ensure that people unfollow your page.
Use Facebook as a customer service tool. Invite customers to send you questions, comments or complaints by commenting on your Facebook page. This is a great way to display your excellent customer service policies. Answer questions in details and offer refunds or new products right away to the customers who complain.
If you want to use Promoted Posts, do so only with your current fan base. When a non-fan sees “Promoted”, they think it’s a “Sponsored Ad” and tend not to click on it. Your current fans won’t think that way as they already know who you are and what you do, and obviously like it.
Do not forget to put contact information on your business’s Facebook page. This should include the same of your business, your phone number and the address of your business. If a person is interested in what they see on your Facebook page, it’s crucial that they have your contact information to learn more.
Do not share updates that are not directly related to your content. You may want to pontificate about politics or your new kitten, but some of your followers might be offended or bored if you do. Try using your personal account to share personal project updates.
Try to create a dialogue with your customers. Ask them what kinds of products are their favorite or if there is anything they would like to see added to your business. Try to keep the topics for dialogue positive. Do not ask them what was the worst experience they had with you or one of your products
Post about your milestones on Facebook. You could for instance let your subscribers know about your sales volume, the launching of new products or the anniversary of your most popular products. This is a good way to draw attention to certain products while creating a positive image for your brand.
You should consider hiring someone to handle your Facebook marketing strategy. Facebook has become very competitive recently due to its high rate of use, and because of this it can be hard for an amateur to create a quality page that can stand out. If you do not feel comfortable on Facebook this is probably your best bet.
Ask questions on your Facebook page. In order to learn more about your audience and what they like and don’t like, ask questions to get them talking. Encourage them to answer, and you can even be part of the conversation, too. The more you can get your fans to talk, the better.
Design your Facebook page to be similar in theme to your website. If your site is filled with royal blue, then your Facebook page needs to have royal blue too. This helps brand your Facebook page with your business. If you make it totally different, this may cause your loyal customers to be confused.
When using Facebook for your marketing needs, always maintain the highest standard of integrity. Employ honest tactics with your customers and avoid making promises that you just can’t follow through with. Despite not being face to face with customers, you will eventually have to answer to them and on a very public platform!
Make sure that the attitude you are giving your fans reflect the business you are representing. For example, you should not be serious all of the time while trying to sell costumes. Figure out what image you would like you brand to portray, and make sure everything you post resonates this.
Remember that a large number of followers do not always mean your Facebook campaign was successful. Tailor your message to reach those followers who have a greater probability of buying your product or will give word-of-mouth referrals. Study your own conversion rate to understand if your campaign is working well.
Don’t ignore direct questions from your fans. You’ve got to remember that being social is at the center of Facebook. If you tend to ignore direct comments and continue to post solely informational posts, then you are missing golden promotional opportunities. The more engaged you make your current fans, the more likely they’ll be to pass on the word about you.
If you aren’t the only person posting content on your official Facebook page, have everyone follow a similar strategy. If you want your page to look right, consistency is everything. If necessary, prepare all of your weekly updates ahead of time, and make sure your colleagues know where to find them when the time comes to post.
If you find that the things you post aren’t getting the reaction you want, consider promoting the posts to ensure they’re being viewed. While it will cost you a bit of money to do so, you can select a target audience and be sure that it gets onto their news feed.
When it comes to engaging your customers in conversation, nothing works as well as using Facebook. This form of marketing truly allows you to reach an audience you can’t find anywhere else. Once you’re using the tips you’ve read here, your campaign’s success should meet all of the goals you set and exceed them.